Township utilities are provided by several companies that operate under the rules established by the State of New Jersey’s Board of Public Utilities. The township, like you, is customer of the public utility companies. Issues regarding your specific utility service should first be directed to the customer service representative for that particular public utility.
But, when their actions are not satisfactory it is best to then bring the issue directly to the attention of the Board of Public Utilities (BPU). The BPU’s division of customer assistance handles verbal, written, and email complaints. The BPU has established the Customer’s Bill of Rights to give you the utility customer a concise plain language guide to the regulations that govern your utility company.